GET BACK ON THE ROAD QUICKLY AND SAFELY
After a collision, GM’s network of resources, service facilities and OE parts helps save time and eliminate uncertainty.
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WHY CHOOSE A GM COLLISION REPAIR NETWORK SHOP?
They help save you time and money — and ensure quality — in these important ways:
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DAYS FASTER
† On average, GM CRN shops turn repairs around two days sooner than non-certified shops.
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ORIGINAL PARTS
† GM CRN shops use more GM OE parts than non-certified shops, ensuring better fit, finish and quality.
$900+
AVERAGE SAVINGS
† Customers save an average of $903 per repair claim at GM CRN shops.
COLLISION GUIDANCE AT YOUR FINGERTIPS
The myChevrolet,
† myBuick,† myGMC† and myCadillac† mobile apps offer a Collision Assistance feature that helps with post-collision procedures, from documenting the incident to choosing a certified repair shop. It’s guidance at a trying time. Download the app below for your vehicle’s brand.HAD A COLLISION? HERE’S WHAT TO DO NEXT
A collision is stressful. Here’s how to make sure you’re staying safe and doing what’s necessary in the aftermath.
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STAY SAFE
Move to a safe location. Check for any injuries to passengers and call emergency services as soon as possible.
In a crash, built-in sensors in an OnStar®-equipped vehicle can detect when a collision has occurred using OnStar Automatic Crash Response† and transmit that information to a specially trained OnStar Advisor, who can pinpoint your vehicle’s location, call for help and provide medical treatment options until first responders arrive.
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PHOTOGRAPH THE SCENE
If possible, photograph the scene, including:
- License plates
- Damage to the vehicle(s)
- Surroundings including buildings, road signs or landmarks
- Skid marks
- Fluid leaks
- Weather and road conditions
- Any injuries (if appropriate and safe)
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GATHER INFORMATION
If possible, gather the following information:
- Date and time of the accident
- Location (street names, landmarks and GPS coordinates)
- Driver details (name, phone, address and license number)
- Vehicle details (make, model, year, color, license plate and VIN)
- Insurance information (company and policy number)
- Passenger details (names and contact info)
- Witness info (names and contact info)
- Police officer info (name, badge number and report number)
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CONTACT YOUR INSURANCE COMPANY
File a claim with your insurance company. Ask your advisor, “Will GM OE parts be used in my repair?” You have the right to request GM Original Equipment (OE) parts for your GM vehicle, even if your insurance plan does not specifically cover them.
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CHOOSE A CERTIFIED REPAIR SHOP
The GM Collision Repair Network (CRN) shops follow GM-approved procedures and use GM OE parts with trained technicians.
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REQUEST GM OE PARTS
To help restore your vehicle as close as possible to its original, pre-collision condition, insist on GM OE parts through the repair process for your GM vehicle — even if insurance pushes aftermarket parts. GM OE parts help promote safe and proper repair and help ensure the operation of critical safety systems.
KNOW YOUR RIGHTS
• Some insurance policies obligate the use of original equipment (OE) parts and some do not.
• If your insurer pushes aftermarket parts, you have the right to insist on GM OE parts.
• Regulations in many states require the insurer to indicate aftermarket parts on the appraisal.
• Check the appraisal carefully and insist on OE parts.
YOU’VE GOT EXPERTS IN YOUR CORNER
Learn more about how after a collision you can request GM Original Equipment and help restore your GM vehicle.
KNOW YOUR PARTS
Whether you’re working with your insurance provider or body shops, knowledge is power. When you repair within the GM Dealer network, it can reduce your risk of counterfeit by requesting GM OEM parts. Find the exact parts needed for your GM vehicle below.
COLLISION REPAIR Q&A
Your crash comes with questions and here are answers to the 10 most frequently asked.
GM POSITION STATEMENTS ON COLLISION PARTS & REPAIR
General Motors has published position statements on crucial, safety-related topics intended to help ensure safe and proper repairs with collision parts and repair procedures.
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TRUST OE PARTS FOR A FACTORY FIT
You can’t beat the factory for fit, performance and quality. Trust the parts designed, engineered, tested and backed by GM.
ENSURE SAFETY BEFORE HITTING THE ROAD
Even minor body damage or glass replacement may result in damage to one or more safety- related systems on a vehicle. If you’ve haven’t replaced sensors or other related Advanced Driver Assistance System components, a test for diagnostic trouble codes is recommend.
And if sensors or safety-related equipment have been replaced, calibration for them is required for optimal safety and performance. Have it performed at a GM Collision Repair Network shop.
YOU’VE GOT EXPERTS IN YOUR CORNER
Learn more about how after a collision you can request GM Original Equipment and help restore your GM vehicle.
THE IMPORTANCE OF OE PARTS
Tackling collision repairs yourself? We’ve got the answers to the most frequently asked questions regarding the certainty of GM OE parts.
GM POSITION STATEMENTS ON COLLISION PARTS & REPAIR
General Motors has published position statements on crucial, safety-related topics intended to help ensure safe and proper repairs with collision parts and repair procedures.
FIND A PRO
Have a repair that requires a professional set of hands? The GM Collision Repair Network is trained to know your vehicle inside and out. Find a service center and schedule an appointment today.
