CONTACT US

U.S. residents, please reference the forms of contact below for help regarding GM Genuine Parts and ACDelco products. Non-U.S. residents, please visit your country-specific GM Parts / ACDelco website for the correct contact information.

FREQUENTLY ASKED QUESTIONS

WARRANTY QUESTIONS

Where can I get my warranty honored if my part (e.g., battery) has gone bad?

Warranties are honored at the retailer from which you purchased the part. View all warranty information here.
 

Can I still process a warranty claim if I no longer have my receipt?

Warranty claims cannot be processed without proof-of-purchase paperwork.
 

How can I get my warranty reimbursed if the retailer I purchased my part (e.g., battery) from is no longer open?

First, verify your part is within the warranty period using your purchaser’s receipt. View all parts warranty information here.

You will then need to purchase a replacement part and contact the Customer Support Center via the contact options below for further assistance. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here.

PARTS QUESTIONS

Where can I get my warranty honored if my part (e.g., battery) has gone bad? 

You can find information and pricing as well as purchase specific GM Genuine Parts and ACDelco parts at our online store or at an Authorized Retailer near you.
 

PACKAGING QUESTIONS

The packaging/label looks different on my new part. Did I receive the wrong part (e.g., battery)?

GM Genuine Parts and ACDelco are updating our global branding, including packaging. Review full details here.

How can I identify if I received a counterfeit or legitimate GM Genuine Part or ACDelco part?

We do everything in our power to ensure you are purchasing legitimate GM Genuine Parts and ACDelco parts. Access information including how to spot, how to avoid and how to report suspected counterfeiting here.

EMAIL US

EMAIL US

To give us feedback on our products, your experience or any other inquiries, please email any of the links below, and a member of our team will get back to you as soon as possible.

OTHER INQUIRIES

Issues logging in to the ACDelco 1Store?

my GM Partner Perks

Fleet Parts & Service

Issues logging in to the ACDelco 1Store?

 

my GM Partner Perks

 

Fleet Parts & Service

CALL US

CALL US

Please contact us using the numbers below.

CONSUMER SUPPORT

Customer Support
800.223.3526 (Hours: M-F 8 a.m. – 8 p.m. EST)

Warranty Information
800.223.3526 (Prompt 2)

Consumer Assurance
800.223.3526 (Prompt 3, then Prompt 1, then Prompt 2)

GM Privacy Statement
866.MYPRIVACY (866.697.7482)

Customer Support
800.223.3526 (Hours: M-F 8 a.m. – 8 p.m. EST)

Warranty Information
800.223.3526 (Prompt 2)

Consumer Assurance
800.223.3526 (Prompt 3, then Prompt 1, then Prompt 2)

GM Privacy Statement
866.MYPRIVACY (866.697.7482)

PROFESSIONAL SUPPORT

Associate Distributor Program
800.253.3428

ASE Education Foundation
703.669.6650

CONNECTION/Si/Techline Connect
800.825.5886 (Prompt 3, then Prompt 2, then Prompt 1)

Fleet Parts Discount Program
866.463.5338

my GM Partner Perks
800.253.3428 (Hours: M-F 9 a.m. – 9 p.m. EST)

Programs
800.825.5886 (Prompt 2)

Training
800.825.5886 (Prompt 3, then Prompt 1, then Prompt 4)

Warranty Information
800.223.3526 (Prompt 2)

Associate Distributor Program
800.253.3428

ASE Education Foundation
703.669.6650

CONNECTION/Si/Techline Connect
800.825.5886 (Prompt 3, then Prompt 2, then Prompt 1)

Fleet Parts Discount Program
866.463.5338

my GM Partner Perks
800.253.3428 (Hours: M-F 9 a.m. – 9 p.m. EST)

Programs
800.825.5886 (Prompt 2)

Training
800.825.5886 (Prompt 3, then Prompt 1, then Prompt 4)

Warranty Information
800.223.3526 (Prompt 2)

WRITE US

WRITE US

Send your letter to the address below, and we will get back to you as soon as possible.

ATTN: ACDelco

P.O. Box 33171

Detroit, MI 48232-5171

FAX: 866.340.2814

OUR PARTS A – Z

Find the right GM Genuine Parts or ACDelco parts for your vehicle from our extensive product offerings.

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