GM COLLISION PARTS & SERVICE
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IN A COLLISION? HERE’S WHAT TO DO NEXT.
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STAY SAFE
Move to a safe location. Check for any injuries to passengers and call emergency services as soon as possible.
In a crash, built-in sensors in an OnStar®-equipped vehicle can detect when a collision has occurred using OnStar Automatic Crash Response† and transmit that information to a specially trained OnStar Advisor, who can pinpoint your vehicle’s location, call for help and provide medical treatment options until first responders arrive.
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PHOTOGRAPH THE SCENE
If possible, photograph the scene, including:
- License plates
- Damage to the vehicle(s)
- Surroundings including buildings, road signs or landmarks
- Skid marks
- Fluid leaks
- Weather and road conditions
- Any injuries (if appropriate and safe)
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GATHER INFORMATION
If possible, gather the following information:
- Date and time of the accident
- Location (street names, landmarks and GPS coordinates)
- Driver details (name, phone, address and license number)
- Vehicle details (make, model, year, color, license plate and VIN)
- Insurance information (company and policy number)
- Passenger details (names and contact info)
- Witness info (names and contact info)
- Police officer info (name, badge number and report number)
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CONTACT YOUR AUTO INSURANCE
File a claim with your insurance company. Ask your advisor, “Will GM OE parts be used in my repair?” You have the right to request GM Original Equipment (OE) parts for your GM vehicle, even if your insurance plan does not specifically cover them.
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REQUEST OE PARTS
To help restore your vehicle as close as possible to its original, pre-collision condition, insist on GM OE parts through the repair process for your Chevrolet, Buick, GMC or Cadillac vehicle. These parts help promote safe and proper repair, and help ensure the operation of critical safety systems.
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CHOOSE A CERTIFIED SHOP
The GM Collision Repair Network (CRN) shops follow GM-approved procedures and use GM OE parts with trained technicians. You can find both GM CRN dealership and independent body shops in the repair map below.
POST COLLISION FAQ
KNOW YOUR PARTS
Whether you’re working with your insurance advisor or a body shop, knowledge is power when you’re requesting GM OE parts. Find the exact parts needed for your GM vehicle below.
YOU’VE GOT FOLKS IN YOUR CORNER
After a collision, you can request GM Original Equipment be used to restore your GM vehicle.
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FIND PARTS ONLINE:
SHOP GM ORIGINAL EQUIPMENT
When it comes to repairing your vehicle, it’s important to find parts designed, engineered, tested and backed by GM for your vehicle. Find the exact OE parts needed for your GM vehicle below.
DIY REPAIR FAQ
YOU’VE GOT FOLKS IN YOUR CORNER
Learn more about how after a collision you can request GM Original Equipment and help restore your GM vehicle.
TRUST THE COLLISION REPAIR NETWORK
GM-certified body shops in the GM Collision Repair Network (CRN) provide high-quality service and GM Original Equipment to vehicle owners. When it comes to your vehicle, trust a CRN shop for professional repair and restoration.
