GET BACK ON THE ROAD QUICKLY AND SAFELY
After a collision, GM’s Original Equipment parts, network of resources and service facilities help save time and eliminate uncertainty.
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WHY CHOOSE GM COLLISION REPAIR NETWORK?
ORIGINAL PARTS
They have access to Original Equipment parts made by GM Genuine Parts and ACDelco, the only parts designed, engineered, tested and backed by General Motors.
QUALITY TRAINING
GM Collision Repair Network shops are trained and equipped to repair your GM vehicle to its pre-collision condition.
INDUSTRY STANDARD
All CRN shops are I-CAR Gold Certified to meet industry standards for training and meet strict reporting, tool and equipment requirements set by GM to help promote safe and proper repair of vehicles.
BE READY — KNOW WHAT TO DO AFTER A COLLISION
A collision is stressful. Here’s how to help make sure you’re staying safe and doing what’s necessary in the aftermath.
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KEEP SAFETY IN MIND
Move to a safe location. Check for any injuries to passengers and call emergency services as soon as possible.
In many crashes, built-in vehicle sensors in anOnStar®-equipped† vehicle can automatically alert anOnStar Emergency Certified Advisor † , who can use the vehicle’s location to contact emergency services and provide medical assistance until help arrives.
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PHOTOGRAPH THE SCENE
If possible, photograph the scene, including:
- License plates
- Damage to the vehicle(s)
- Surroundings including buildings, road signs or landmarks
- Skid marks
- Fluid leaks
- Weather and road conditions
- Any injuries (if appropriate and safe)
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GATHER INFORMATION
If possible, gather the following information:
- Date and time of the accident
- Location (street names, landmarks and GPS coordinates)
- Driver details (name, phone, address and license number)
- Vehicle details (make, model, year, color, license plate and VIN)
- Insurance information (company and policy number)
- Passenger details (names and contact info)
- Witness info (names and contact info)
- Police officer info (name, badge number and report number)
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CONTACT YOUR INSURANCE COMPANY
File a claim with your insurance company. Ask your advisor, “Will GM OE parts be used in my repair?” You have the right to request GM Original Equipment (OE) parts for your GM vehicle, even if your insurance plan does not specifically cover them.
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CHOOSE A CERTIFIED REPAIR SHOP
The GM Collision Repair Network (CRN) shops follow GM-approved procedures and use GM OE parts with trained technicians.
REQUESTING THE RIGHT PARTS IS YOUR RIGHT
• Some insurance policies obligate the use of original equipment (OE) parts and some do not.
• If your insurer suggests aftermarket parts, you have the right to insist on GM OE parts.
• Regulations in many states require the insurer to indicate aftermarket parts on the appraisal.
• Check the appraisal carefully and insist on OE parts.
YOU’VE GOT EXPERTS IN YOUR CORNER
Learn more about how you can request GM Original Equipment parts and help restore your GM vehicle after a collision.
KNOW YOUR PARTS
Whether you’re working with your insurance provider or body shops, knowledge is power. When you repair within the GM Dealer network, it can reduce your risk of counterfeit by requesting GM OEM parts. Find the exact parts needed for your GM vehicle below.
COLLISION REPAIR Q&A
Your crash comes with questions and here are answers to the 10 most frequently asked.
GM POSITION STATEMENTS ON COLLISION PARTS & REPAIR
General Motors has published position statements on crucial, safety-related topics intended to help ensure safe and proper repairs with collision parts and repair procedures.
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TRUST OE PARTS FOR A FACTORY FIT
It’s important to use the right parts to repair your vehicle to maintain its value and help keep you safe on the road. Only parts designed, engineered and tested by General Motors offer a precise fit for GM vehicles and adhere to GM’s strict safety requirements.
SHOP FOR OE PARTS HERE
ENSURE SAFETY BEFORE HITTING THE ROAD
Even minor body damage or glass replacement may result in damage to one or more safety- related systems on a vehicle. If you’ve haven’t replaced sensors or other related Advanced Driver Assistance System components, a test for diagnostic trouble codes is recommend.
And if sensors or safety-related equipment have been replaced, calibration for them is required for optimal safety and performance. Have it performed at a GM Collision Repair Network shop.
YOU’VE GOT EXPERTS IN YOUR CORNER
Learn more about how after a collision you can request GM Original Equipment and help restore your GM vehicle.
THE IMPORTANCE OF OE PARTS
Tackling collision repairs yourself? We’ve got the answers to the most frequently asked questions regarding the certainty of GM OE parts.
GM POSITION STATEMENTS ON COLLISION PARTS & REPAIR
General Motors has published position statements on crucial, safety-related topics intended to help ensure safe and proper repairs with collision parts and repair procedures.
FIND A PRO
Have a repair that requires a professional set of hands? The GM Collision Repair Network is trained to know your vehicle inside and out. Find a service center and schedule an appointment today.
