U.S. residents, please reference the forms of contact below for help regarding GM Genuine Parts and ACDelco products. Non-U.S. residents, please visit your country-specific GM Parts / ACDelco website for the correct contact information.
FREQUENTLY ASKED QUESTIONS
Where can I get my warranty honored if my part (e.g., battery) has gone bad?
Warranties are honored at the retailer from which you purchased the part. View all warranty information here.
Can I still process a warranty claim if I no longer have my receipt?
Warranty claims cannot be processed without proof-of-purchase paperwork.
How can I get my warranty reimbursed if the retailer I purchased my part (e.g., battery) from is no longer open?
First, verify your part is within the warranty period using your purchaser’s receipt. View all parts warranty information here.
You will then need to purchase a replacement part and contact the Customer Support Center via the contact options below for further assistance. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here.
The packaging/label looks different on my new part. Did I receive the wrong part (e.g., battery)?
GM Genuine Parts and ACDelco are updating our global branding, including packaging. Review full details here.
How can I identify if I received a counterfeit or legitimate GM Genuine Part or ACDelco part?
We do everything in our power to ensure you are purchasing legitimate GM Genuine Parts and ACDelco parts. Access information including how to spot, how to avoid and how to report suspected counterfeiting here.
To give us feedback on our products, your experience or any other inquiries, please email any of the links below, and a member of our team will get back to you as soon as possible.
Please contact us using the numbers below.
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